ATLAS

Login

Username Password

Dashboard

Create Work Order

Ask Title Project Request Date Requested Closure Date

PriorityRequest Type

DepartmentBusiness Impact

Description Attachments

Tickets

From To

Admin Setup

Recommended setup order: 1 Project → 2 Users → 3 User Role Mapping → 4 Project Owner / Assignee Mapping.

1. Create, Edit, Delete Projects

Project Name Status Description

2. Create, Edit, Delete Users

First Name Last Name Email Address Username Temporary/New Password Status RolesHold Ctrl to select multiple roles.

3. User Role Mapping Table

This table shows exactly which users have Admin, User, Triage Admin, Assignee, and Project Owner rights.

UserRole

4. Project Owner and Assignee Mapping

Assignee list shown during triage comes from this mapping. Same assignee can be mapped to multiple projects.

Project

Project Owners

Assignees

5. Notification Email On / Off

Control when the system sends workflow email. Turning an event off stops email for that workflow step without removing the ticket action.

6. Email Template Editor

Edit subject and body for every workflow email. Available tokens include {TicketNumber}, {TicketTitle}, {ProjectName}, {RequestorName}, {AssigneeName}, {Status}, {Comment}, {TicketLink}. Tokens are not hidden or removed.

Email Event

Subject Body Template Active

7. SMTP Email Settings

View and modify email settings. The SMTP password/app token is intentionally not displayed and remains managed in the .env file as SMTP_PASS.

SMTP Host SMTP Port SMTP User SMTP From Sender Name Use SSL Secure Connection SMTP Active

SMTP token/password: Hidden. Keep using SMTP_PASS in .env.